VRENT’s PRIVACY POLICY

INTRODUCTION

Vrent (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the “Application”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the application.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.


COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

Personal Data
Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate by registering in the Application. If you choose to share data about yourself via your profile of the Application, please be advised that all data you disclose in these areas is public and your data will be accessible to anyone who accesses the Application.

Derivative Data
Information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application, including renting, returning bike, as well as other interactions with the Application.

Financial Data
We do not store any financial information that we collect. Otherwise, all financial information is stored by our payment processor, Xendit and Midtrans, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Geo-Location Information
We request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services.

Mobile Device Access
We request access or permission to certain features from your mobile device, including your mobile device’s camera to scan a QR Code to start a rent.

Mobile Device Data
Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.

Push Notifications
We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Application permission to access this information.

Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.


USE OF YOUR INFORMATION


Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

1. Administer sweepstakes, promotions, and contests.
2. Assist law enforcement and respond to subpoena.
3. Compile anonymous statistical data and analysis for use internally or with third parties.
4. Create and manage your account.
5. Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Application to you.
6. Email you regarding your account or order.
7. Fulfill and manage purchases, orders, payments, and other transactions related to the Application.
8. Generate a personal profile about you to make future visits to the Application more personalized.
9. Increase the efficiency and operation of the Application.
10. Monitor and analyze usage and trends to improve your experience with the Application.
11. Notify you of updates to the Application.
12. Offer new products, services, mobile applications, and/or recommendations to you.
13. Perform other business activities as needed.
14. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
15. Process payments.
16. Request feedback and contact you about your use of the Application.
17. Resolve disputes and troubleshoot problems.
18. Respond to product and customer service requests.
19. Send you a newsletter.
20. Solicit support for the Application.


DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Online Postings
When you post comments, contributions or other content to the Applications, your posts may be viewed by all users and may be publicly distributed outside the Application in perpetuity

Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Application. These companies may use information about your visits to the Application and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.

Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.


THIRD-PARTY WEBSITES

The Application may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Application.


SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.


OPTIONS REGARDING YOUR INFORMATION

Account Information
You may at any time review or change the information in your account or terminate your account by:
● Logging into your account settings and updating your account
● Contacting us using the contact information provided below
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
● Noting your preferences at the time you register your account with the Application
● Logging into your account settings and updating your preferences.
● Contacting us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

 

Syarat dan Ketentuan

Syarat dan Ketentuan ini berlaku bagi seluruh pengguna aplikasi vrent dan layanan vrent. Dengan menyetujui halaman ini dan menggunakan layanan vrent, maka Pengguna telah secara legal memahami dan menyatakan setuju untuk terikat pada syarat dan ketentuan yang berlaku.

1. Ketentuan Umum
Ketentuan Penggunaan ini adalah perjanjian antara Pengguna dan PT Kencana Laju Mandiri. Pengguna mengerti dan setuju bahwa Ketentuan Penggunaan ini merupakan perjanjian dalam bentuk elektronik dan tindakan Anda menekan tombol ‘daftar’ saat pembukaan Akun atau tombol ‘masuk’ saat akan mengakses Akun Anda merupakan persetujuan aktif Anda untuk mengikatkan diri dalam perjanjian dengan PT Kencana Laju Mandiri sehingga keberlakuan Ketentuan ini adalah sah dan mengikat secara hukum dan terus berlaku sepanjang penggunaan Aplikasi vrent dan Layanan vrent oleh pengguna.

2. Ketentuan penggunaan aplikasi vrent
Sebelum menggunakan Aplikasi vrent, Pengguna harus menyetujui Ketentuan Penggunaan ini dan mendaftarkan diri pengguna dengan memberikan informasi yang dibutuhkan oleh PT Kencana Laju Mandiri. Saat melakukan pendaftaran, PT Kencana Laju Mandiri akan meminta pengguna untuk memberikan nama lengkap, alamat surat elektronik dan nomor telepon genggam pribadi pengguna.

a. Akun pengguna hanya dapat digunakan oleh Pengguna dan tidak bisa dialihkan kepada orang lain dengan alasan apapun. PT Kencana Laju Mandiri berhak menolak untuk memfasilitasi layanan jika PT Kencana Laju Mandiri mengetahui atau mempunyai alasan yang cukup untuk menduga bahwa Pengguna telah mengalihkan atau membiarkan Akun Pengguna digunakan oleh orang lain.
b. Dapat terjadi gangguan jaringan pada saat penggunaan aplikasi yang bukan merupakan tanggung jawab dari PT Kencana Laju Mandiri.
c. Informasi pribadi seperti nama dan nomor kontak dikumpulkan dengan tujuan verifikasi data pengguna.
d. Pengunduhan perangkat lunak dan penggunaan Aplikasi vrent adalah bebas biaya.
e. Aplikasi vrent dan Layanan vrent, termasuk namun tidak terbatas pada, nama, logo, kode program, desain, merek dagang, teknologi, basis data, proses dan model bisnis, dilindungi oleh hak cipta, merek, paten dan hak kekayaan intelektual lainnya yang tersedia berdasarkan hukum Republik Indonesia yang terdaftar baik atas nama Kami ataupun afiliasi Kami.

3. Ketentuan penggunaan Layanan vrent
a. Pengguna wajib menjaga keamanan dan kondisi motor. Pengguna bertanggung jawab atas motor pada saat penyewaan.
b. Pengguna wajib mematuhi peraturan jalan raya.
c. Pengguna wajib menggunakan helm selama berkendara.
d. Skema harga layanan dan tarif dapat berubah sewaktu-waktu sesuai dengan kebijakan harga yang ditetapkan oleh PT Kencana Laju Mandiri.
e. Dalam hal gangguan atau kecelakaan pada saat persewaan, pengguna bertanggung jawab atas keamanan dan keaadaan pengguna sendiri beserta kendaraan yang sedang disewa.
f. Pengguna wajib memberitahu pihak vrent bila terjadi gangguan atau kecelakaan yang terjadi pada saat persewaan. Permasalahan yang muncul ketika terjadi gangguan atau kecelakaan yang tidak diberitahukan bukan merupakan tanggung jawab dari PT Kencana Laju Mandiri.
g. PT Kencana Laju Mandiri berhak untuk membatasi dan melakukan pemblokiran Layanan terhadap Pengguna yang diketahui menggunakan layanan PT Kencana Laju Mandiri dengan indikasi itikad tidak baik.
h. PT Kencana Laju Mandiri tidak bertanggung jawab atas penyalahgunaan layanan vrent dan kendaraan oleh penguna.

 


CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

PT Kencana Laju Mandiri
Jl. Danau Agung Selatan Blok O III No. 38 Sunter, RT.10/RW.11
Sunter Jaya, Tj. Priok, Kota Jkt Utara, Daerah Khusus Ibukota Jakarta 14350
(021) 65832202
contact@vrent.id